Introduction to Telephone Etiquette

About Course

The Introduction to Telephone Etiquette course is designed to teach you the essential skills required to communicate effectively and professionally over the phone. Whether you are handling customer inquiries, managing client relationships, or conducting business calls, this course covers the key principles of telephone etiquette that foster positive interactions and create lasting impressions. By mastering these fundamental skills, you will ensure that your phone communication is clear, respectful, and efficient, leading to improved customer satisfaction and better business outcomes.

Understand the importance of professional tone, clarity, and pacing in phone conversations.
Learn how to properly greet callers and establish rapport.
Gain techniques for effective listening and responding to customer needs.
Master how to handle difficult or upset callers with professionalism and empathy.
Discover how to transfer calls, take messages, and leave clear voicemail messages.
Develop strategies for managing multiple calls and maintaining a polite, efficient conversation flow.