About Course

This course provides an introduction to ITIL (Information Technology Infrastructure Library) and its role in IT Service Management (ITSM). Participants will learn the key ITIL concepts, principles, and processes used to enhance IT service delivery, improve efficiency, and align IT services with business objectives.

What Will You Learn?

  • Fundamentals of ITIL and IT Service Management (ITSM)
  • ITIL Service Lifecycle: Service Strategy, Design, Transition, Operation, and Continual Improvement
  • Key ITIL processes: Incident, Problem, Change, and Release Management
  • ITIL roles and responsibilities in IT service delivery
  • Benefits of ITIL for organizations and IT professionals
  • Overview of ITIL certification paths

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