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About Course
Develop the ability to guide groups, workshops, and meetings effectively using proven facilitation techniques that encourage participation and collaboration.
What Will You Learn?
- Understand the role of a facilitator
- Use techniques for brainstorming and group problem-solving
- Manage group dynamics and conflicts
- Facilitate workshops and meetings with confidence
Course Content
Module One
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Getting Started
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Objectives
Module Two
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Understanding Facilitation
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What is Facilitation?
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What is a Facilitator?
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When is Facilitation Appropriate?
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Practical Illustration
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Review Questions
Module Three
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Process vs. Content
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About Process
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About Content
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A Facilitator’s Focus
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Practical Illustration
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Review Questions
Module Four
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Laying the Groundwork
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Choosing a Facilitated Approach
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Planning for a Facilitated Meeting
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Collecting Data
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Practical Illustration
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Review Questions
Module Five
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Tuckman and Jensen’s Model of Team Development
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Stage One: Forming
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Stage Two: Storming
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Stage Three: Norming
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Stage Four: Performing
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Practical Illustration
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Review Questions
Module Six
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Building Consensus
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Encouraging Participation
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Gathering Information
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Presenting Information
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Synthesizing and Summarizing
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Practical Illustration
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Review Questions
Module Seven
Module Seven
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Reaching a Decision Point
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Identifying the Options
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Creating a Short List
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Choosing a Solution
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Using the Multi-Option Technique
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Practical Illustration
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Review Questions
Module Eight
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Dealing with Difficult People
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Addressing Disruptions
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Common Types of Difficult People and How to Handle Them
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Helping the Group Resolve Issues on Their Own
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Practical Illustration
Module Nine
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Addressing Group Dysfunction
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Using Ground Rules to Prevent Dysfunction
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Restating and Reframing Issues
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Getting People Back on Track
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Practical Illustration
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Review Questions
Module Ten
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About Intervention
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Why Intervention May Be Necessary
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When to Intervene
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Levels of Intervention
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Practical Illustration
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Review Questions
Module Eleven
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Intervention Techniques
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Using Your Processes
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Boomerang it Back
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ICE It: Identify, Check for Agreement, Evaluate How to Resolve
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Practical Illustration
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Review Questions
Module Twelve
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Wrapping Up
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Words from the Wise
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