About Course

This expert-level ITIL course is designed for IT leaders and senior managers who want to master IT Service Management (ITSM) at a strategic level. It covers advanced ITIL frameworks, service automation, AI-driven IT operations, and business-aligned IT service strategies. Participants will learn how to implement ITIL at an enterprise scale, drive innovation, and optimize IT services for maximum efficiency and value delivery.

What Will You Learn?

  • Strategic ITSM leadership and ITIL governance models
  • Enterprise-wide service design, automation, and continuous improvement
  • AI, machine learning, and predictive analytics in ITIL operations
  • Risk management, compliance, and regulatory alignment in ITSM
  • Advanced incident, problem, and change management for large-scale IT environments
  • ITIL-driven digital transformation and business-IT alignment
  • Managing IT services across multi-cloud and hybrid environments
  • Case studies and real-world applications of ITIL best practices

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