About Course

This advanced ITIL course builds on foundational ITIL principles and focuses on the practical application of IT Service Management (ITSM) at an enterprise level. Participants will explore advanced ITIL frameworks, service automation, performance optimization, and strategic IT alignment with business goals. The course also covers ITIL’s integration with DevOps, Agile, and cloud computing for enhanced IT service delivery.

What Will You Learn?

  • Deep dive into ITIL lifecycle stages and service optimization
  • Advanced incident, problem, and change management strategies
  • ITIL service automation and AI-driven IT operations
  • ITIL’s integration with DevOps, Agile, and Cloud-based ITSM
  • Measuring IT service performance using KPIs and SLAs
  • IT risk management, compliance, and governance in ITSM
  • ITIL continual service improvement (CSI) and advanced best practices

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